Please read our Shop and Shipping Policies before ordering
Processing time:
- Orders are processed within 3-7 business days. Please note that this time frame may be extended during busy periods
- Subscription box orders will be processed within the timeframe indicated on the listing – boxes usually ship by the 20th of the month
- If you ordered other items in addition to your subscription box, please note that your entire order will be processed and shipped together following subscription boxes time frames
Backorders
Some out of stock items are available for pre-orders. These will be indicated as “Available on backorder” when adding an item to your cart. For more information on back orders, please visit the Backorders tab in our Shop & Shipping Policies.
Shipping
All orders are shipped and tracked with USPS First-Class Mail with an estimated delivery time of 5-10 days. Delivery times may vary and we are not responsible for delays caused by the shipping carrier.
We are not responsible for lost or damaged packages. Once the item has been marked shipped, we not longer have control of it.
If your order has not been delivered within 4 weeks from your shipment date, please contact us at [email protected]
If the package is returned to us due to inability to deliver to the address specified by the customer, then the customer will be responsible for any reshipment costs.
Processing time:
- Orders are processed within 3-7 business days. Please note that this time frame may be extended during busy periods
- Subscription box orders will be processed within the timeframe indicated on the listing – boxes usually ship by the 20th of the month
- If you ordered other items in addition to your subscription box, please note that your entire order will be processed and shipped together following subscription boxes time frames
Backorders
Some out of stock items are available for pre-orders. These will be indicated as “Available on backorder” when adding an item to your cart. For more information on back orders, please visit the Backorders tab in our Shop & Shipping Policies.
Shipping
All orders are shipped with tracking to all countries.
You can track your shipment here by entering the tracking number received by email: https://www.apc-pli.com/
Please keep a close eye on your tracking as a lot of packages are being returned to sender if not picked up at the post office within a certain timeframe. The local postal services sometimes fail to warn the recipient about packages waiting to be picked up.
Tracking to Asia, Middle East and South America is limited*: there will be no tracking update between the package leaving the United States and the package being delivered to you. * This does not include Singapore, Hong Kong, South Korea, Malaysia, Japan, Turkey, and Israel which provide full tracking
Delivery times may vary and we are not responsible for delays caused by the shipping carrier. As a general rule, shipping takes 3-5weeks from the time of shipment. Please allow additional time during busy periods such as Holidays.
We are not responsible for lost of damaged packages. Once the item has been marked shipped, we not longer have control of it.
If your order has not been delivered within 4-6 weeks from your shipment date, please contact us at [email protected]
Customs
All goods shipped internationally must pass through customs before they are allowed to enter or exit a country. We are not responsible for any customs, taxes, and import duties that may be issued by your country.
International customers can occasionally experience long delays for orders being held at customs. We are not responsible for any such delays or for orders returned due to customs. The customer will be responsible for any reshipment costs
Due to the nature of our products, cancellation, returns and exchanges are not accepted.
Some out of stock items are available for pre-orders.
These will be indicated as “Available on backorder” when adding an item to your cart.
- Backordered items have an estimated processing time of 4-6 weeks but may differ depending on the item. Thank you for your patience.
- If your order includes one or more back ordered item, your order will be delayed until all items are available and shipped as one. If you need immediate shipping of your available items, it is possible to split your order and pay for a second shipment: [email protected]
Subscriptions renew automatically every period (every month, 3 months, 6 months, etc. depending on the subscription chosen)
Renewal are on the 27th, 30th or 31st of the month for the Vintage Craft Box and the Surprise Box. The Treasure box renews on the same date of sign up.
You can switch to manual renewals, suspend or cancel your subscription anytime in your account by logging in or by making a request on the chat or by email. You can go into your account in the menu or via this link: https://coracreacrafts.com/my-account/
Please note that boxes will renew unless put on hold or cancelled. Leaving a note with your order indicating you want a specific box only does not guarantee cancellation of the subscription as the system is automated.
Examples for monthly subscriptions:
– you sign up on the 25th of December, you will be charged the December box on the 25th of December, and then on the 31th of December for the January box
– you sign up on the 30th of December, you will be charged right away for the January box and be charged again on the 30th of January for the next box (February box)
In the event that a box is sold out (this will be announced on the listing), your subscription will start with the upcoming box.
Do you ship overseas?
Yes, we ship all over the world
How do you ship my order?
All orders are shipped in bubble mailers or small packages. Some small US orders may be shipped in envelopes
How long will it take to get my order?
Please check the tabs: US Orders & Shipping or International Orders & Shipping
What shipping carriers do you use?
We use USPS on most orders. Your order may be delivered by UPS when your order is above a certain weight
What are shipping customs?
All goods shipped internationally must pass through customs before they are allowed to enter or exit a country. We are not responsible for any customs, taxes, and import duties that may be issued by your country.
International customers can occasionally experience long delays and hold ups at customs. We are not responsible for any packages that are held up or returned due to customs. If the package is returned to us due to inability to deliver to address specified by the customer, then the customer will be responsible for any reshipment costs.
Can I modify or combine my order?
Any changes made after an order has been placed cannot be guarantee. However, we will do our best to accommodate them. Please email us at [email protected] for any modification requests on: shipping address, shipping name, email, phone number, item change, combination of several orders etc. We are not responsible for any undeliverable packages due to wrong address.
How do I track my order?
You will receive an update on your order status with a tracking number once your package has shipped.
For most international orders, USPS tracking only allows visibility into when the item arrives at the destination country. We unfortunately have no way of tracking movement of the package within your country.
My order is incomplete, I received the wrong item or it contains defective items
We apologize for any mistakes made on our end. Please note that since we are a small shop that includes handmade items, there may be slight imperfections or variation from items to items. If your item is defective or missing, please let us know within 3 days of receiving your order (this is based on the delivery date on tracking) by emailing us at [email protected]
Please note that we are not responsible for any damages that may occur during transit. In the case that we process a refund (not guaranteed), shipping costs are non-refundable and will not be included.