All goods shipped internationally must pass through customs before they are allowed to enter or exit a country. We are not responsible for any customs, taxes, and import duties that may be issued by your country.
International customers can occasionally experience long delays and hold ups at customs. We are not responsible for any packages that are held up or returned due to customs. If the package is returned to us due to inability to deliver to address specified by the customer, then the customer will be responsible for any reshipment costs.
You will receive an update on your order status with a tracking number once your package has shipped.
For most international orders, USPS tracking only allows visibility into when the item arrives at the destination country. We unfortunately have no way of tracking movement of the package within your country.
We apologize for any mistakes made on our end. Please note that since we are a small shop that includes handmade items, there may be slight imperfections or variation from items to items. If your item is defective or missing, please let us know within 3 days of receiving your order (this is based on the delivery date on tracking) by emailing us at firstname.lastname@example.org
Please note that we are not responsible for any damages that may occur during transit. In the case that we process a refund (not guaranteed), shipping costs are non-refundable and will not be included.