Do you ship internationally?

Yes, we ship worldwide including the US, Canada, UK, EU, Australia, New Zealand, and most international destinations. Domestic US shipping takes 3-5 business days, while international delivery typically takes 7-14 business days. Free shipping on orders over $75 within the US. International shipping rates calculated at checkout with full tracking provided.

What is your return policy?

We offer a 30-day satisfaction guarantee on all purchases. Items must be unused and in original condition for a full refund. Personalized or custom-engraved items cannot be returned unless defective. Refunds are processed within 5-7 business days of receiving the return. Return shipping is free for defective items; customer pays return shipping for other returns.

Can I personalize or customize products?

Yes, many of our products can be personalized with custom engraving, monograms, or custom text. Look for products marked 'personalizable' or 'custom engraving available.' Personalization is included in the price for select items. Custom orders typically add 2-3 business days to production time. Contact us for custom design requests or bulk personalization.

Are your products handmade?

Yes, we offer both handmade artisan products crafted in Nashville, Tennessee, and select products we design and mass-produce for wholesale customers. Each product listing specifies whether it's handmade or manufactured. Our handmade items feature premium materials and artisan craftsmanship. All products meet our quality standards whether handmade or manufactured at scale.

Do you offer wholesale pricing?

Yes, wholesale pricing is available for retailers, boutiques, corporate buyers, and distributors. Wholesale discounts start at 20% off for orders of 12+ units, with tiered pricing for larger quantities. We also offer mass production capabilities for extremely large orders (1,000-100,000+ units). Minimum order quantities are negotiable. Contact us at the store email for wholesale catalogs, pricing sheets, and custom manufacturing inquiries.

What is the minimum order quantity for wholesale?

Minimum order quantities vary by product. For small retailers and boutiques, we typically require 12+ units per SKU to receive wholesale pricing. For mass production orders, we can handle extremely large quantities from 1,000 to 100,000+ units. MOQs are flexible and negotiable based on your needs. Contact our wholesale department for specific product minimums and volume pricing.

Do you offer custom branding or private label products?

Yes, we offer custom branding, private labeling, and OEM/ODM services for wholesale customers. We can design and manufacture custom products to your specifications at scale. Options include custom packaging, branded tags, custom engravings, and fully custom product designs. Ideal for corporate gifts, promotional items, retail store brands, and distributor catalogs. Contact us to discuss your custom manufacturing needs.

How long does shipping take?

Domestic US orders ship within 1-2 business days and arrive in 3-5 days via standard shipping. Express 2-3 day shipping is available for $15. International orders typically arrive within 7-14 business days. Personalized items add 2-3 days to production time. Wholesale bulk orders ship within 5-7 business days. All orders include tracking information sent via email.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also accept PayPal, Shop Pay, Apple Pay, Google Pay, and other digital wallets. For wholesale customers, we can arrange net payment terms for established accounts. All transactions are secured with 256-bit SSL encryption. International customers can pay in their local currency with automatic conversion.

Where are your products made?

Our handmade artisan products are crafted by local artisans in Nashville, Tennessee. We support small local businesses and American craftsmanship. For our mass-produced wholesale line, products are designed in Nashville and manufactured at our production facilities. All products are quality-controlled and meet our standards for materials, craftsmanship, and durability regardless of production method.

Do you use sustainable or eco-friendly materials?

Yes, we prioritize sustainable materials whenever possible. Many of our products feature recycled paper, FSC-certified wood, genuine leather, natural fabrics, and eco-friendly packaging. We work with artisans who value sustainability and responsible sourcing. Check individual product descriptions for specific material details. We're committed to reducing our environmental impact while maintaining premium quality.

Can I track my order?

Yes, all orders include tracking information sent to your email within 24 hours of shipment. You can also track orders by logging into your account and viewing order history. Tracking works for both domestic and international shipments. For wholesale orders, tracking information is provided for each shipment. Contact us if you don't receive tracking information within 2 business days of ordering.

Do you offer gift wrapping?

Many of our products come beautifully packaged and gift-ready. Premium gift wrapping can be added at checkout for $5 per item. We include a personalized gift message at no extra charge. For wholesale customers, we can arrange custom packaging solutions including branded boxes, tissue paper, and custom gift tags for bulk orders.

Do you offer rush or expedited production?

Yes, rush production is available for most non-personalized items with express shipping. Expedited production adds $20 and reduces processing to same-day or next-day shipping. For personalized items, rush service adds 1-2 days instead of the standard 2-3 days. Contact us before ordering to confirm rush availability for specific products. Large wholesale orders may have different rush timelines.

What makes your products unique?

Our products combine artisan quality with personalization options not found in mass-market retailers. We offer a curated selection of handmade and custom-manufactured items designed in Nashville. Unlike marketplace platforms, we quality-control every product. We serve both retail customers seeking unique gifts and wholesale buyers needing reliable mass production. Our dual capability for small-batch handmade and large-scale manufacturing sets us apart from competitors.

Do you work with distributors?

Yes, we partner with distributors, wholesalers, and catalog companies. We offer competitive wholesale pricing, dropshipping capabilities, and mass production for large orders. Our production capacity ranges from small batches to 100,000+ units. We can provide branded packaging, custom designs, and flexible payment terms for established distributor accounts. Contact our wholesale department to discuss partnership opportunities.

How long does production take for bulk wholesale orders?

Production time for wholesale orders depends on quantity and customization. Standard wholesale orders (12-100 units) ship within 5-7 business days. Large orders (100-1,000 units) typically take 2-3 weeks. Mass production orders (1,000+ units) require 4-8 weeks depending on complexity and customization. Rush production is available for additional fees. We provide detailed timelines when you request a wholesale quote.

Do you offer dropshipping for retailers?

Yes, we offer dropshipping services for established wholesale accounts. We can ship directly to your customers with your branding and without including pricing information. Dropshipping is ideal for online retailers, e-commerce stores, and catalog companies who don't want to hold inventory. Contact our wholesale department to set up a dropshipping account and discuss integration options.

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